Terms and Conditions

Welcome to the Johnston Prams online baby shop website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. We may vary these terms from time to time and therefore you should check them before you make a new purchase. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Making an Order

Making a purchase from us could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have a discount card or coupon, enter the code in the checkout to receive the discount, this saving will appear on the receipt.

Our website uses a live stock system so you can order 'InStock' items with confidence. All items show their stock status. If an item is currently ‘Out of Stock’, then we communicate the next expect delivery due in to us or the normally despatched time frame of the product.

We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card or PayPal payment is approved by PayPal or your credit card/debit card company. The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us (an error).

Currency conversions are approximate. We accept all major credit cards, debit card and PayPal.
Exchange rates around the world do vary frequently, so payments made to www.johnstonprams.com must always be in UK pounds/Sterling. Any Paypal payments will be subject to their daily conversion rate.


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Please spend responsibility. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time.

Acceptance of Order

When you receive a confirmation of order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice after despatching your order.

If we do not accept your order, for any reason or the price of the product has increased between the time of your order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. Depending on the reason, you may need to resubmit your order.

Delivery Schedule

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting. Providing the goods you have selected are in stock at the time of purchase we will make every effort to despatch your order the same day.

All goods (unless specified otherwise) will be delivered using a 24/48 hour courier delivery service. Smaller items may be sent out using regular mail service to reduce shipping costs and delivery times to you. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately, and via 3rd party.

Customers must make appropriate arrangements to be present to receive the goods they have ordered. You will receive an email when your order has been dispatched which will provide you with a rough estimate of the expected delivery date and time. It will also provide tracking details where goods have been sent via courier.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery and storage charges we may have incurred.

Taking Delivery of Your Order

All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full.

All shortages and damages must be reported to us in writing or by e-mail within 3 working days.

You MUST check your order upon receipt of delivery to ensure all items ordered have been received in their correct colours, quantities and condition. We will only accept errors in picking within 3 days of receipt of the goods. For this reason it is imperative that all orders are checked when they arrive, as mistakes cannot be rectified later. Also claims for goods damaged in transit must be brought to our attention within 3 days of receipt of them. We will not consider claims for damaged goods not reported within this time.

To discuss the delivery of your order, please send an email to our sales team: Our Contact Details (please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday -Friday).

International Shipping

Customers buying from outside the EU may have different tax legislation to adhere to. www.johnstonprams.com does not charge VAT (tax) to any orders outside the EU so customers may be liable to pay import tax on any items they purchase at their countries natural rate for that product. Not all items being exported may be stopped by import customs and charged import tax, but this could happen so please allow for this eventuality at the tax rate your country charges these items.

It is not our duty or responsibility to arrange the tax application on any products purchased from outside the UK or EU.

Site Security

This site does utilise "cookies" however this is solely for the purpose of tracking the contents of your online shopping cart. You can disable the cookies from running however this will also disable the shopping cart too. We suggest that cookies are not blocked on this site as no information is gathered about you except for that which is absolutely necessary to allow the provision and delivery of your goods and ability to contact you should the need arise.

Credit Card Security

All transactions carried out on this site are perfectly secure. The site uses industry standard SSL (Secure Socket Layer) protocols to ensure that all information sent is kept strictly secure and private. Johnston Prams is fully PCI certified for guaranteed peace of mind for all our customers.

Privacy Policy

Johnston Prams does not share this information with ANY third parties for ANY reason (except our courier company and then only the details relevant to the delivery of the goods to you, as mentioned above.) This is in accordance with the Data Protection Act 1998.

Copyright © 2014

All rights reserved. Reproduction of this website or any materials relating to Johnston Prams in whole or in part by any means is prohibited without the prior written permission of Johnston Prams.


All dimensions, weights, volumes and other measurements provided onsite are intended as approximations only. All of these figures have been supplied by us in good faith and are subject to slight variances between models. We regret that minor variances between quoted and actual figures would not constitute a reason for return as faulty. In cases where the variance from the manufacturers quoted figures is minor, you may still be able to return the item under our Hassle-Free Returns Policy.

Returns Policy

Our full returns policy can be found here.


Products are covered by a guarantee for 2 years from the date of purchase against material or manufacturing defects. This guarantee is offered in addition to, and does not affect, your statutory rights.

Our products have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom, Ireland and European Union. All products come with a guarantee in accordance with the provisions of law 23 / 2003 of 10th July. 

Product warranties are subject to conditions and exclusions. For full terms and conditions please click here.

Promotional Terms & Conditions

Voucher & Discount codes

  1. Voucher codes are only available at www.johnstonprams.com
  2. Some exclusions may apply. The discount will be applied automatically at checkout provided the code is valid and has been typed correctly into the promotional box.
  3. Once an order has been completed, the discount may not be applied retrospectively.
  4. All products are subject to availability. We reserve the right to withdraw any items and/or change these terms and conditions at any time.
  5. This offer may not be used in conjunction with any other offer, discount or promotion (e.g. free or bonus items), including without limitation, staff discount or any other discount code or any other promotions.
  6. Postage, packing and delivery charges are additional and not subject to discount. Details of such charges are available here.
  7. These offers are non-transferable and should not be sold on auction sites for profit.


  1. The sale applies to selected items only. Sale items will be clearly marked down.
  2. We reserve the right that sale offers may not be used in conjunction with any other offer, discount or promotion.
  3. All products are subject to availability. We reserve the right to withdraw any items and/or change these terms and conditions at any time.
  4. Postage, packing and delivery charges are additional and not subject to discount.

Clearance & Outlet

  1. Clearance/or Outlet items will be clearly marked as such and are new unless otherwise clearly stated.
  2. We reserve the right that Clearance offers may not be used in conjunction with any other offer, discount or promotion.
  3. All products are subject to availability. We reserve the right to withdraw any items and/or change these terms and conditions at any time.
  4. Postage, packing and delivery charges are additional and not subject to discount.