Product Guarantee


Product Warranties

We want you to be able to shop with confidence, so we offer as standard 1-year warranty on all our products against material or manufacturing defects. This guarantee is offered in addition to, and does not affect, your statutory rights.

Some manufacturers we stock offer extra periods of warranty cover for their products, please see below for more information.

Automatic Product Guarantee Registration

When you make a purchase direct from our website, your product will be automatically registered for its warranty against manufacturing defects.

We offer as standard 1-year warranty on all our products/brands against fault and breakage. Some brands we stock offer extra periods of warranty cover for their products, please see other years below.

The following brands and products have a warranty of 2 years. If you find a manufacturing or material defect you can return it for a repair / replacement within this time.

  • Be Cool
  • Concord
  • Forrest
  • Jan√©
  • Nurse
  • Noordi

The following brands and products have a warranty of 5 years. If you find a manufacturing or material defect you can return it for a repair / replacement within this time.

  • Cocoon Nursery Furniture

Warranty Terms & Conditions

This guarantee excludes any defects or breakages caused by inappropriate use of the product or inobservance of the safety and maintenance rules listed in the products instruction manual and on the care labels, as well as faults caused by wear and tear through normal use and daily handling.

The label displaying the chassis and serial number of the model should never be taken off your pram, pushchair or car seat, it contains important information and would invalidate your warranty if removed.

Proof of purchase is required to claim on the warranty. This shall not affect your statutory rights.

Please retain your proof of purchase. Without adequate proof of purchase, you will not be able to make a warranty claim.