Product Guarantee


We want you to be able to shop with confidence, so we offer as standard 1-year warranty on all our products against material or manufacturing defects. This guarantee is offered in addition to, and does not affect, your statutory rights.

Some manufacturers we stock offer extra periods of warranty cover for their products, please see below for more information.

Automatic Product Guarantee Registration

When you make a purchase direct from our website, your product will be automatically registered for its warranty against manufacturing defects.

We offer as standard 1-year warranty on all our products/brands against fault and breakage. Some brands we stock offer extra periods of warranty cover for their products, please see other years below.

The following brands and products have a warranty of 2 years. If you find a manufacturing or material defect you can return it for a repair / replacement within this time.

  • Be Cool
  • Concord
  • Forrest
  • Jané - Our products come with a 2-year warranty, extended to 3 years for those purchased after January 2022.
  • Nurse
  • Noordi

The following brands and products have a warranty of 3 years. If you find a manufacturing or material defect you can return it for a repair / replacement within this time.

  • Jané - Our products come with a 2-year warranty, extended to 3 years for those purchased after January 2022.

The following brands and products have a warranty of 5 years. If you find a manufacturing or material defect you can return it for a repair / replacement within this time.

  • Cocoon Nursery Furniture

Warranty Terms & Conditions

  • Warranty Coverage - This warranty does not cover defects or breakages resulting from inappropriate use of the product, failure to follow the safety and maintenance instructions provided in the product's instruction manual and care labels, or damage due to normal wear and tear.
  • Important Information - The label displaying the chassis and serial number of your pram, pushchair, or car seat should never be removed. This label contains important information and removing it will invalidate your warranty.
  • Proof of Purchase - Proof of purchase is required to make a warranty claim. Please retain your proof of purchase, as it is necessary for any warranty-related issues. This does not affect your statutory rights.
  • Product Registration - To ensure comprehensive control over our products, we recommend you register your Jané product with us.